# Refund & Return Policy

**Last Updated:** June 2026

At Gadget 1, customer satisfaction is our top priority. We strive to ensure that every product delivered meets our quality standards. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

## 1. Return Eligibility

Customers may request a return if:

* The product is damaged during delivery.

* The wrong product has been delivered.

* The product has a manufacturing defect.

* The product received is significantly different from the product description.

To be eligible for a return, the product must:

* Be returned within **7 days** of receiving the order.

* Remain unused and in its original condition.

* Include all original packaging, accessories, manuals, and invoice.

* Not show signs of physical damage caused by the customer.

## 2. Non-Returnable Items

The following items are not eligible for return:

* Products damaged due to misuse, negligence, or improper handling.

* Software, digital products, downloadable items, or gift cards.

* Products with broken seals or missing original packaging.

* Clearance, promotional, or special discount items (unless defective).

## 3. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

* Refunds will be processed within **7-10 business days**.

* The refund will be issued through the original payment method whenever possible.

* For Cash on Delivery (COD) orders, refunds may be sent via bank transfer or mobile banking.

## 4. Exchange Policy

Customers may request an exchange instead of a refund if:

* The product is defective.

* The wrong item was delivered.

* The item was damaged during shipping.

Product exchanges are subject to stock availability.

## 5. Return Shipping

* If the return is due to our error (wrong, defective, or damaged product), Gadget 1 will bear the return shipping cost.

* If the return is requested for any other approved reason, the customer may be responsible for shipping charges.

## 6. Order Cancellation

Orders may be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be accepted and the customer must follow the return process after receiving the product.

## 7. Inspection & Verification

Gadget 1 reserves the right to inspect all returned products before approving refunds or exchanges. Returns that do not meet our policy requirements may be rejected.

## 8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Thank you for shopping with Gadget 1. We appreciate your trust and are committed to providing the best possible shopping experience.